Privacy Policy

⚠️ Before you publish this page

This is a starting template, not legal advice. South Africa's POPIA (Protection of Personal Information Act) sets specific requirements for handling personal information — including your customers' names, phone numbers, and purchase history stored inside Hustle Chommie. Have this reviewed by someone qualified before publishing, and consider whether you need to register with the Information Regulator as a responsible party.

1. What data we collect

About you (the business owner)

• Your name, email, phone number, and business name, collected when you sign up or place an order.
• Billing information, processed by our payment provider (we don't store full card details ourselves).

About your customers (data you enter into Hustle Chommie)

• Customer names, phone numbers, WhatsApp numbers, Instagram handles, and email addresses that you choose to enter.
• Notes you log about your customers, and invoice/order history.

This customer data is entered by you, belongs to you, and is stored in your own WordPress database (either on your hosted subsite or your own self-hosted site). We don't access it except where needed to provide support you've requested, or where required by law.

2. How we use data

• To provide and maintain the Service, including hosting your subsite if applicable.
• To process payments and manage your subscription.
• To send you important account or service notices.
• To respond to support requests.

We do not sell your data, or your customers' data, to third parties.

3. Where data is stored

Business data (customers, inventory, invoices) lives in your WordPress database. For Platform customers, that's on infrastructure we manage; for Self-Hosted (open source) customers, that's on your own hosting provider.

4. Third parties

We use third-party services to operate the Service, which may process limited data on our behalf — for example, a payment processor for billing, and a hosting provider for infrastructure. WhatsApp links generated by the Service open WhatsApp directly; we don't have access to those conversations.

5. Your rights

You can request access to, correction of, or deletion of your personal data by contacting us. If you're located in South Africa, you may also have rights under POPIA, including the right to lodge a complaint with the Information Regulator.

6. Data retention

We retain your account data for as long as your subscription is active, and for a reasonable period afterward for legal and accounting purposes. Business data stored in your WordPress database remains under your control and is not automatically deleted when you deactivate the plugin — only if you explicitly request it (see our plugin's uninstall behaviour).

7. Contact

Questions about this policy or a data request? Get in touch.